Ever begin using an app that immediately becomes part of your everyday, leaving you thinking: “How DID I ever get along without this?”
That’s how you’ll likely come to feel about these three tools.
Incorporated into your business routine, they’ll quickly become your go-tos — making it far easier to keep your finger on the pulse of your business and its funds.
Before getting started, you’ll want to sign up for a My Payments Insider account, if you haven’t already. My Payments Insider is your primary source for managing your merchant account, and accessing all your business’ payment information.
To register, fill out the form here. A confirmation email will be sent to you with instructions to complete your account set-up.
Now, about those tools…
1. Interactive Online Statements
“How much was deposited to my account last month?” … “10 months ago?” … “What did I pay in chargeback fees?”
You can easily get answers to questions like these with My Payments Insider. Within the portal, you have access to statements from the past 13 months that can be viewed online and easily downloaded to PDF, CSV, or XLSX. No more waiting for paper statements to be mailed to you and storing paper documents at your facility. All statements are secure and in one spot for easy access whenever you need them.
Even better, the statements are interactive, meaning you can:
- Filter by business location, statement type, and date range (3 months, 6 months, 9 months, and year)
- Change views to deposits, fees, chargebacks and adjustment activity
- Drill down to batch and transaction level to get greater detail
2. Funding Alerts
No doubt cash flow is the lifeblood of your business. And like a monitor records the activity of the heart, you need a tool to keep a pulse on cash flow. Funding alerts are a quick and easy way to do that.
With funding alerts, you’ll know the moment funds have been settled and processed to your account.
To sign up, follow the steps below or call our Support Team at 888.244.2160, option 2.
- Click on the ‘Personal Information’ dashboard tile
- Click ‘Notifications’
- Check the ‘Funding/bank activity’ box
- Enter your mobile phone number
Select your merchant ID (MID) or all business locations. You’ll receive one text message per MID.
3. Chargeback Alerts
Managing chargebacks and retrievals can be a difficult and confusing part of payment processing. And, if you don’t respond to a dispute within the allotted timeframe, the banks will simply process the chargeback. (Typical timeframe is 120 days, however, in some cases, the timeframe may be longer or shorter depending on the chargeback reason code.)
Chargeback alerts help you stay on top of payment disputes. With this service, you’ll be notified by fax, or by email and online alert, of any payment disputes posted to your account within 24 hours, so you can proactively handle chargebacks as soon as they’re made.
Also, within the portal, you can set preferences for your alerts whether it’s new chargeback and retrieval cases, status updates, high value amounts, and case aging. My Payments Insider also includes a broad selection of reports to manage your activities and measure your results.
To enroll for chargeback alerts, contact our Support Team at 888.244.2160, option 2 or open a ticket under the “Request a Change” reason and add notes to sign up for chargeback alerts via email.
The Tool’s In Your Court
Like outfitting a gym with essential equipment to train effectively, businesses need to incorporate the right tools to manage money effectively. Start using these three today to keep your finger on the pulse of your business and its funds, and make managing incoming payments a whole lot easier.
Have a question about the tools listed here? Post your question below or visit our Support Hub Portal.