3 Ways to Build Value into Your Software Offering

Retaining customers is crucial to your long-term success. So what steps can you take to increase software usage and loyalty — and ultimately boost retention and growth of your business?

Since we partner with many software companies, I thought I’d share some of the ways they build value into their software offering … ideas you might incorporate into your own customer retention strategy. 

Step Up Employee Cybersecurity Training with These 3 Resources

We talk a lot about putting technology security controls in place to keep your payment data safe.

But did you know that the vast majority of cybersecurity incidents involve some form of human error?

That means it’s just as important to ensure your employees are properly educated and trained to protect your business from cyber crime.

Now you might be thinking: “But I’m a small business … I’m not likely a target.” Think again.

Cyber thieves know that small businesses don’t have the resources to invest heavily in cybersecurity, making small businesses at even greater risk than large businesses … all the more reason to make employee cybersecurity training a top priority.

Understanding Credit Card Processing Charges: A Look at Interchange, Tiered and Flat Rate Pricing

Does your head spin when trying to make sense of credit card processing charges? You’re not alone. Many business owners and managers are left puzzled by the elaborate ways in which they’re charged for credit card processing.

It’s fair to guess that, unless you’re in the payments industry, you have, at one time or another, found yourself overwhelmed when evaluating your current provider’s rates against those of a company attempting to earn your business.

At Constellation Payments, we believe in clear and simple communication that allows our partners and merchants to feel that their payments partner has their best interests in mind.

That said, this article will explain — in simple terms — the different pricing options and methods of billing available for merchant processing services through Constellation Payments. 

Help! What’s a Payment Gateway? When Do I Need a Payment Gateway? How Do I Get a Gateway Account?

What exactly is a payment gateway? Why would I need one? How do I get one?”

These are questions we’re frequently asked — and I’m guessing you’ve wondered the same yourself. With that, I thought I’d provide some clarification on the elusive “payment gateway” you often hear about when talking payment processing.

How to Prevent In-Person & Online Fraudulent Transactions That Can Result in Chargebacks

In our last post, we covered chargebacks, what they are, and why they happen. We provided some proactive measures you can take to prevent a customer from charging back a payment. Check out the article here if you haven’t already.

The best practices in the article, 7 Ways to Proactively Prevent Credit Card Chargebacks, could be grouped into what we call “clear communication protocol for your customers” … those are: clear product descriptions, clear refund/cancellation policies, clear receipts for every purchase, and so on. In other words: the better the communication with customers, the clearer your policies, the less chance of chargebacks.

There are, however, other ways chargebacks occur — one of them being through fraudulent use of a credit card. The good news here is that you can take steps to prevent fraudulent charges from happening.